Refund & Cancellation Policy
WasteRadar is a product by Odinext. We strive to provide total transparency regarding subscription billing, automated renewals, cancellations, and refund eligibility.
1. How to Cancel Your Subscription
You can cancel your paid subscription at any time directly through the WasteRadar web application without needing to speak to a representative:
- Log in to your WasteRadar account and navigate to Settings.
- Under the Billing & Subscription section, click Manage Subscription.
- Confirm cancellation. Your subscription status will transition to "Cancelled".
2. Effective Date & Continued Access
Upon cancellation, your subscription remains active until the end of your current paid billing period (monthly or annual). You will retain full access to all features of your tier (such as custom rules, multi-user RBAC, and exports) until that date. No further renewal charges will be billed to your payment method.
3. Refund Eligibility
A. 14-Day Satisfaction Guarantee (First-Time Subscriptions)
If you purchase a paid WasteRadar plan for the first time and encounter technical blockers or compatibility issues connecting your Azure environment, you may request a 100% full refund within 14 days of your initial purchase.
B. Duplicate or Unauthorized Charges
In the event of an accidental double charge or technical payment processing error via Razorpay, we will issue an immediate 100% refund for the duplicate transaction upon verification.
C. Monthly Renewals
Except as required by applicable consumer protection laws, standard monthly recurring subscription renewals are non-refundable once the 14-day introductory window has elapsed. You are encouraged to cancel prior to your renewal date to avoid future billing.
4. How to Request a Refund
To submit a refund request, please email our billing department with your organization name, account email, and reason for the request:
WasteRadar Billing Department
Email: support@odinext.com
Phone: +91 6361959543
Location: Bangalore, Karnataka, India